General Commercial Conditions

These general terms and conditions ("Terms") govern the rights and obligations of you, as the buyer, and us, as the seller, under the contract. We are the Seller and the Buyer in the contractual relationship entered into through the E-Shop on the https://www.electrorepas.com website.All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found here - Privacy Policy.

As you know, we primarily communicate remotely. Therefore, it also applies to our Contract that means of distance communication are used that allow us to get along without the simultaneous physical presence of Us and You.If any part of the Terms contradicts what We have mutually agreed to as part of the process of Your purchase on Our E-Store, that particular agreement will take precedence over these Terms.

1. SOME DEFINITIONS

1.1 Price means the amount of money you will pay for the Goods;1.2 The Shipping Price is the sum of money you will pay for the delivery of the Goods, including the cost of packing them;1.3 The Total Price is the sum of the Price and the Shipping Charge;1.4 VAT is value added tax as defined by applicable law;1.5 E-shop means the online shop operated by Us at https://www.electrorepas.com , where the purchase of the Goods will take place;1.6 Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total Price;1.7 We are DEKAR Tech, s.r.o., with registered office at Turčiansky Peter 84, 038 41 Turčiansky Peter, ID No.: 54 188 059, registered in the Commercial Register maintained by the District Court of Žilina, Section Sro, Insert No. 78361/L, e-mail info@elektrorepas.sk, telephone number +421 903 259 457, legally referred to as the Seller;1.8 The Order is Your irrevocable proposal to enter into a Contract for the purchase of the Goods with Us;

1.9. Goods means anything you may purchase on the E-Shop;1.10. User Account is an account set up by You based on the details You have provided, which allows You to store the details You have entered and to keep a history of the Goods You have ordered and the Contracts You have entered into;1.11. You are the person shopping on Our E-Shop, legally referred to as the Buyer;

1.12. the Contract is a contract of sale agreed on the basis of a duly completed Order sent via the E-Shop, and is concluded at the moment you receive an Order Confirmation from Us.

2. GENERAL PROVISIONS AND INSTRUCTIONS

2.1 The purchase of the Goods is only possible through the web interface of the E-shop.

2.2 When purchasing the Goods, it is Your responsibility to provide Us with all information correctly and truthfully. We will therefore consider the information provided by You to Us when ordering the Goods to be correct and truthful.

3. CONCLUSION OF THE CONTRACT

3.1 The Contract with Us may only be concluded in the Slovak language.

3.2 The contract is concluded remotely via the E-shop, the costs for the use of remote means of communication being borne by you. However, these costs do not differ in any way from the basic rate you pay for the use of these means (i.e. in particular for access to the Internet), so you do not have to expect any additional costs charged by Us over and above the Total Price. By submitting an Order, you agree to the use of remote means of communication.

3.3 In order for Us to enter into the Contract, You must create a draft Order on the E-Shop. This proposal must contain the following information:

(a) Information about the Goods you are purchasing (on the E-Shop you indicate the Goods you are interested in purchasing by clicking on the "Add to Cart" button);

b) Information about the Price, Shipping Charge, VAT, method of payment of the Total Price and the desired method of delivery of the Goods; this information will be entered as part of the creation of the Order proposal within the user interface of the E-shop, while the information about the Price, Shipping Charge, VAT and the Total Price will be provided automatically based on the Goods and the method of delivery selected by you;

c) Your identification data used to enable us to deliver the Goods, in particular your first name, surname, delivery address, telephone number and email address;

d) In the case of a Contract under which we will deliver the Goods to you on a regular and recurring basis, also how long we will deliver the Goods to you.

3.4 You may change and check the details during the drafting of the Order until the Order is created. Once you have made a check by pressing the "Order with payment due" button, you will create the Order. However, before you press the button, you must confirm that you have read and agreed to these Terms and Conditions, otherwise you will not be able to create the Order. The checkbox is used to confirm and agree. After pressing the "Order with payment obligation " button, all the completed information will be sent directly to us.

3.5 We will confirm Your Order as soon as possible after it is received by Us by a message sent to the email address provided in the Order. The confirmation will include a summary of the Order and these Terms and Conditions. Confirmation of the Order by Us shall constitute the conclusion of the Contract between Us and You. The Terms and Conditions as in force on the date of the Order form an integral part of the Contract.

3.6 There may be occasions when We are unable to confirm an Order to You. These are mainly situations where the Goods are not available or where you order more Goods than we are able to supply. However, we will always provide you with information about the maximum number of Goods in advance within the E-shop and so it should not be surprising to you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to enter into a Contract in a form amended from the Order. The Contract is then concluded at the time You confirm Our offer.

3.7 In the event that the E-shop or the Order proposal contains a manifestly incorrect Price, mainly due to a technical error, We shall not be obliged to supply the Goods to You at that Price even if You have received confirmation of the Order and the Contract has therefore been concluded. In such a situation, we will contact you immediately and send you an offer to enter into a new Contract in a form amended from the Order. The new Contract is then concluded at the time You confirm Our offer. In the event that You do not confirm Our offer even within 3 days of sending the offer, We shall be entitled to withdraw from the concluded Contract. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or where an extra digit is missing or missing.

3.8 In the event that a Contract is concluded, You shall be liable for payment of the Total Price.

3.9 If you have set up a User Account, you may place an Order through it. However, even in this case you are obliged to check the accuracy, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a Buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in your identification data.

3.10 In some cases we allow you to take advantage of a discount on the purchase of Goods. In order for the discount to be granted, you must fill in details of this discount in the pre-designated field within the Order proposal. If you do so, the Goods will be provided to you at a discount.

4. USER ACCOUNT

4.1 You may access your User Account based on your registration within the E-Shop.

4.2 When registering for a User Account, it is your responsibility to provide all the details you enter correctly and truthfully and to update them if they change.

4.3 Access to the User Account is secured by a username and password. It is Your responsibility to keep these access details confidential and not to disclose them to anyone. In the event that they are misused, we shall not be liable for this.

4.4 The User Account is personal and you are not entitled to allow third parties to use it.

4.5 We may terminate your User Account, in particular if you have not used it for more than four years or if you are in breach of your obligations under the Agreement.

4.6 The User Account may not be available continuously, in particular with regard to necessary maintenance of hardware and software.

5. PRICE AND PAYMENT TERMS, RETENTION OF TITLE

5.1 The price is always stated in the E-shop, in the Order proposal and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order Proposal, the Price stated in the Order Proposal shall apply and shall always be the same as the price in the Contract. The Order Proposal also includes the Price for shipping or the conditions under which shipping is free of charge.

5.2 The total Price is quoted inclusive of VAT, including any charges provided for by specific legislation.

5.3 Payment of the Total Price will be required from You after the Contract has been entered into and before delivery of the Goods. You may make payment of the Total Price by the following methods:

(a) By bank transfer. We will send you information for making payment as part of the Order Confirmation. In the case of payment by bank transfer, the Total Price is payable within seven days.

b) By online card. In this case, payment is made through the shoptet pay payment gateway, and payment is subject to the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/sk/vseobecne-obchodne-podmienky-sluzby-shoptet-pay/ . In the case of online payment by card, the Total Price is payable within two days.

c) In this case, payment will be made on delivery of the Goods against handover of the Goods. In the case of payment on delivery, the Total Price shall be payable on receipt of the Goods.

d) In cash on collection in person. Cash may be paid for Goods in the event of collection at Our premises. In the case of payment in cash on collection in person, the Total Price is payable on collection of the Goods.

5.4 An invoice will be issued electronically upon payment of the Total Price and will be sent to Your email address set out in the Order. The invoice will also be physically attached to the Goods and available in your User Account if you have one set up.

5.5 Title to the Goods will only pass to You once You have paid the Total Price and accepted the Goods. In the case of payment by bank transfer, the Total Price is paid by credit to Our account, otherwise it is paid at the time of payment.

6. DELIVERY OF THE GOODS, PASSING OF THE RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE

6.1 The Goods will be delivered to You by the method of Your choice, which You may choose from the following options:

(a) Personal collection at Our premises specified in the contact details;

b) Personal collection at Packeta's outlets;

c) Delivery via transport companies Slovak Post, DHL, PPL, DPD, GLS.

6.2 The goods can only be delivered within the Slovak Republic.

6.3 We are obliged to deliver the Goods to You without delay, but no later than 30 days from the date of conclusion of the Contract. In the performance of the Contract, such events may occur which will affect the date of delivery of the Goods ordered by You. We will inform you immediately by e-mail about the change of the delivery date and the new expected delivery date of the ordered Goods, without prejudice to your right to withdraw from the Contract. Our notification of the new delivery date of the Goods shall include Our request to You to tell You whether You insist on delivery of the Goods ordered by You on the new date. In the case of a personal collection at our premises, We will always inform You by email of the possibility of collecting the Goods.

6.4 When collecting the Goods from the carrier, it is your responsibility to check the integrity of the packaging of the Goods and, in the event of any damage, to notify the carrier and us immediately. In the event that there is any damage to the packaging which is indicative of tampering and tampering, it is not Your obligation to accept the Goods from the Carrier.

6.5 You must collect the Goods at the agreed time and place. If you do not take delivery of the Goods as set out in the preceding sentence, we will notify you by email where you can collect the Goods, including the time limit for collection, or we will redeliver the Goods to you at your written request sent no later than 14 days after you should have collected the Goods, and you undertake to reimburse us for all costs associated with redelivery of the Goods. In the event that You breach Your obligation to take delivery of the Goods, except in accordance with clause 6.4 of these Conditions, this shall not result in a breach of Our obligation to deliver the Goods to You. At the same time, Your failure to accept the Goods shall not be a repudiation of the Contract between Us and You. If You do not take delivery of the Goods even if You do not take delivery of the Goods within an additional period of time, We shall be entitled to withdraw from the Contract on the grounds of Your material breach of the Contract. If We decide to exercise the right in question, the cancellation shall be effective on the date We deliver the cancellation to You. Withdrawal from the Contract shall not affect any claim for damages in the amount of the actual cost of attempting to deliver the Goods or any further claim for damages, if any.

6.6 If, for reasons arising on Your part, the Goods are redelivered or delivered in a different manner from that agreed in the Contract, it is Your responsibility to reimburse Us for the costs of such redelivery. Payment details for payment of these costs will be sent to You at Your email address set out in the Contract and are payable within 14 days of receipt of the email.

6.7 Risk of damage to the Goods shall pass to You at the time You accept delivery of the Goods. In the event that you do not take delivery of the Goods, except as provided in clause 4 of these Conditions, the risk of accidental destruction and accidental deterioration of the Goods shall pass to you at the time when you had the opportunity to take delivery of the Goods but for reasons beyond your control did not take delivery. The passing of the risk of accidental destruction and accidental deterioration of the Goods shall mean that from that moment on you shall bear all consequences related to the loss, destruction, damage or any depreciation of the Goods.

7. RIGHTS UNDER LIABILITY FOR DEFECTS

7.1 Introductory provision on liability for defects

7.1.1 We undertake to deliver the Goods to you in the required quality, quantity and free from defects.

7.1.2 We shall be liable for any defects in the Goods on receipt. We shall not be liable for defects in used Goods caused by use or wear and tear. For Goods sold at a lower price, We shall not be liable for defects for which a lower price has been agreed.

7.1.3 The general warranty period is 24 months. The warranty period shall commence from the time of acceptance of the Goods by you.

7.1.4 If the Goods are replaced, the warranty period will start again from the date of acceptance of the new Goods by You.

7.1.5 Your rights under liability for defects in the Goods for which the Warranty Period applies will be extinguished if you do not exercise them within the Warranty Period. However, you must exercise your liability rights for perishable Goods no later than the day after purchase, otherwise your rights will lapse.

7.2 We guarantee that during the transition period of the danger of accidental damage and deterioration of the Goods according to Article 7 of the Terms, the Goods will be without defects, especially that:

a) it has properties that we have agreed upon with you, and if not expressly agreed upon, then those we have specified in the description of the Goods, or those that can be expected given the nature of the Goods;

b) it is suitable for the purposes we have stated or for purposes that are usual for Goods of this type;

c) it corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample;

d) it is in the appropriate quantity and weight;

e) it meets the requirements imposed on it by special legal regulations;

f) it is not encumbered by the rights of third parties.

7.3 Conditions for exercising the right to defects liability (complaints)

7.3.1 If the Goods are delivered to you in a damaged or tampered package or if the shipment is evidently too light, we ask you not to accept such Goods from the shipping company and to promptly notify us of this fact at the telephone number +421 903 259 457 or by email at info@elektrorepas.sk. In the case of discovering obvious defects (e.g., mechanical damage), you are obliged to file a complaint without undue delay as specified in point 7.4.1 below. We will not consider later complaints due to obvious defects in the Goods, including defects resulting from the incompleteness of the Goods.

7.3.2 You are obliged to exercise the right to defects liability (hidden defects) as specified in point 7.4.1 below without undue delay after discovering a defect in the Goods, but no later than the expiration of the warranty period.

7.3.3 The warranty applies only to manufacturing defects in the Goods and defects caused by mechanical damage. You cannot exercise the right to defects liability, especially for defects caused by wear and tear, mechanical damage, the use of the Goods in inappropriate conditions, etc.

7.3.4 You are not entitled to exercise the right to defects liability if you knew about the defect before accepting the Goods or if we informed you about it, or if you were provided with a reasonable discount from the Price of the Goods for that reason.

7.4 Exercise of the right to defects liability (complaints)

7.4.1 In case the Goods have a defect, especially if any of the conditions according to Article 2 are not met, you can report such a defect and exercise the rights to defects liability (complain about the Goods) by sending an email or letter to our addresses listed in our identification data, or in person at our facility. For a complaint, you can also use a sample form provided by us, which is an annex to Article 1 of the Terms.

7.4.2 In your notification, in which you assert a complaint, please provide primarily a description of the defect in the Goods and your identification data, including email, to which you want to receive information about the settlement of the complaint, and also indicate which of the claims from the defects liability, specified in points 7.5.4. to 7.5.8., you are asserting.

7.4.3 When asserting a complaint, also submit proof of the purchase of the Goods (invoice) to prove its purchase from us; otherwise, we are not obliged to acknowledge your complaint.

7.4.4 We consider the day of initiating the complaint procedure to be the day of delivering the defective Goods together with the relevant documents (according to point 7.4.3). If your submission asserting the complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will ask you in writing, especially by email, to supplement the submitted complaint. In this case, the complaint procedure starts on the day of delivering your supplemented submission.

7.4.5 If you do not supplement the submitted complaint according to point 7.4.4 of this article without undue delay, no later than within 10 days from the date of delivering our call according to point 7.4.4 of this article, we will consider your submission as unjustified.

7.5 Handling of complaints

7.5.1 Based on your decision to exercise the rights according to § 622 and § 623 of Act No. 40/1964 Coll., The Civil Code, as amended, (hereinafter referred to as the "Civil Code") (specified in points 7.5.4. to 7.5.8.), we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the day of asserting your complaint, or in justified cases, especially if complex technical evaluation of the condition of the Goods is required, no later than 30 days from the day of asserting your complaint.

7.5.2 After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases, we can handle the complaint later; however, handling the complaint must not take longer than 30 days from the day of asserting the complaint. After the deadline for handling the complaint expires, you have the right to withdraw from the contract or the right to exchange the Goods for new ones, if possible.

7.5.3 We are obliged to provide you with a written confirmation of handling the complaint no later than 30 days from the day of asserting the complaint, and we will inform you about its handling by email. If the complaint is acknowledged, we will send you the repaired Goods or exchange the Goods for new ones, or we will refund the paid Price of the Goods if we do not agree otherwise.

7.5.4 If it is a defect that we can remedy, you have the right for the defect to be remedied free of charge, promptly, and properly. We will remedy the defect in the Goods without undue delay.

7.5.5 Instead of remedying the defect, you can demand the exchange of the Goods, or if the defect concerns only a part of the Goods, the exchange of this part, in cases where this does not cause us undue costs considering the Price of the Goods or the seriousness of the defect.

7.5.6 Instead of remedying the defect of the Goods, we can always exchange the defective Goods for non-defective ones, if it does not cause you serious difficulties.

7.5.7 If it is a defect in the Goods that cannot be remedied and that prevents you from using the Goods properly as defect-free goods, you have the right to exchange the Goods, or you have the right to withdraw from the contract. The same rights apply to you if it is a removable defect but you cannot use the Goods properly due to the recurrence of the defect after repair or due to a larger number of defects.

7.5.8 If it is another non-removable defect, you have the right to a reasonable discount from the Price of the Goods.

7.5.9 We will handle the complaint by delivering the repaired Goods, exchanging the Goods, returning the Price of the Goods, paying a reasonable discount from the Price of the Goods, sending a written request for taking over the performance (Goods), or by reasonably rejecting the complaint.

7.6 The exercise of rights from defects liability and the complaint about the Goods are governed by § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on amendment and supplement of Act of the Slovak National Council No. 372/1990 Coll. on offenses, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the premises of the seller and amending certain laws, as amended (hereinafter referred to as the "Consumer Protection Act in Distance Selling").

9. SUBMISSION OF SUGGESTIONS AND COMPLAINTS

9.1 As a consumer, you are entitled to submit suggestions and complaints in writing, through email at: info@elektrorepas.sk.

9.2 We will inform you about the assessment of your suggestion or complaint via email sent to your email address.

9.3 The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Žilina Region, with its registered office at Predmestská 71, 011 79 Žilina 1, telephone no. 048/412 49 69, 048/415 18 71.

9.4 You can also electronically submit a request for an inspection if you are not satisfied with the handling of your suggestion or complaint through a platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1 You have the right to contact us with a request for remedy through email at: info@elektrorepas.sk, if you are not satisfied with the way we handled your complaint or if you believe that we have violated your rights. If we respond negatively to your request or do not respond within 30 days from its submission, you have the right to submit a proposal for initiating an alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the "Entity") according to Act No. 391/2015 Coll., on Alternative Dispute Resolution for Consumer Disputes, as amended.

10.2 Entities are authorities and authorized legal entities according to § 3 of the Act on Alternative Dispute Resolution, and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3 You can submit a proposal in a manner determined by § 12 of the Act on Alternative Dispute Resolution.

10.4 You also have the right to initiate out-of-court dispute resolution online through the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11. FINAL PROVISIONS

11.1 All written correspondence will be delivered to you by electronic mail. Our email address is provided in our identification data. We will deliver correspondence to your email address specified in the Contract, in the User Account, or through which you contacted us.

11.2 The Contract can only be modified based on our written agreement. However, we are authorized to change and supplement these Terms, but this change will not affect already concluded Contracts, only Contracts concluded after the effective date of this change. We will inform you about the change only if you have created a User Account (so that you have this information if you order new Goods; however, the change does not constitute the right to terminate, as we do not have a Contract that could be terminated) or if we are obligated to deliver Goods to you regularly and repeatedly based on the Contract. We will send you information about the change to your email address at least 14 days before the change takes effect. If you do not receive notice of termination of the regular and repeated delivery of Goods within 14 days from the sending of information about the change, the new conditions become part of our Contract, and they will apply to the next delivery of Goods following the effective date of the change. The notice period for termination, if you submit a notice, is 2 months.

11.3 In the event of force majeure or events that cannot be foreseen (natural disasters, pandemics, operational failures, supplier outages, etc.), we are not liable for damage caused as a result or in connection with force majeure or unforeseeable events. If this situation persists for more than 10 days, both we and you have the right to withdraw from the Contract.

11.4 Attached to the Terms is a sample complaint form and a sample form for withdrawing from the Contract.

11.5 The Contract, including the Terms, is archived in electronic form with us but is not accessible to you. However, you will always receive these Terms and order confirmations with a summary of the order by email, so you will always have access to the Contract without our cooperation. We recommend saving the order confirmation and the Terms.

11.6 No codes of conduct according to § 3 para. 1 letter n) of the Consumer Protection Act for Distance Selling apply to our activities.

11.7 These Terms become effective on February 1, 2024.

APPENDIX NO. 1 - CLAIM FORM

Recipient:           [TO BE FILLED IN]

Date of receipt of goods:

Goods being complained about 
(name and code):

Description and scope of goods defects:

Attachments:

Date:

Signature:

ATTACHMENT NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT

Recipient:    [TO BE FILLED IN]

I hereby declare that, in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or the provision of services under a contract concluded at a distance or a contract concluded outside the seller's premises and amending and supplementing certain laws, as amended (hereinafter referred to as the "Consumer Protection Act in Distance Selling"), I am withdrawing from the Contract:

Consumer Warning: Pursuant to § 10 para. 4 of the Consumer Protection Act for Distance Selling, the Seller is entitled to request reimbursement from the consumer for the reduction in the value of the goods resulting from handling the goods beyond what is necessary to ascertain the characteristics and functionality of the goods.

Date:

Signature: